GENERAL RETURNS
Blair Wears understands the importance of being satisfied with your purchase. Returns for change of mind are valid for our merchandise, except for items on sale or orders placed using promotional codes or store credits. Kindly drop us an email at heythere@blairwears.com before you proceed to do a return.
A handling fee of SGD $3.00 will apply to process each return. This nominal fee helps us sustain our administrative and operational costs while maintaining our price, quality and service commitment to you.
You may return your item(s) to us for store credits or request for a size exchange.
For customers who opt for a store credit refund, you will be refunded with a store credit of 3 months validity equivalent to the purchase price of the returned item(s). All store credits are tagged to your account, which can be used (partially or in full) to offset your online purchases.
Returns must be done within 14 days from receiving date, together with a Returns Form printout. All return items must be in their original condition, unwashed and unworn with the tag intact, packed in Blair Wears care bag. Items that do not fulfil these criteria will be duly rejected, and the customer will be required to top up the delivery charges for mailing back of the parcel. Delivery fees incurred for shipping the return item(s) back to us will not be reimbursed. Blair Wears regret to inform you that we will not be able to process with any returns if the parcel fails to reach us, and we are not liable for any lost parcels via normal mail.
Blair Wears will not be liable should the customer purchase our merchandise from any third party and we will not accede to any request for exchange, and we reserve the right to reject any unsuitable returns.
Blair Wears do not allow cash refunds for any returns, under any circumstances.
RETURNS OF DEFECTIVE ITEMS OR WRONG ITEMS SENT
A merchandise is considered defective if there is a serious manufacturing fault or if the item is vastly different from how it is portrayed in our website. As every item is manufactured by hand, there may be potential risk of human error and there may be a 0.2-0.8 inch difference in measurements provided. In addition, due to different monitor settings, there may be slight discrepancy in colour or print in the photos and the items received. In both cases, these differences do not account as defects.
If there is something wrong with your order, be it a valid defect or incorrect item sent to you, we truly apologize for this oversight on our end and will promptly rectify this error. For defective return(s)/incorrect item(s), kindly email us at heythere@blairwears.com within 14 days from receiving date.
Kindly follow the below steps to alert us, before further advice on return procedure.
1) Email us photos of the defect or incorrect item
2) State your name, order number and description of the error
Should there be a replacement piece available, it will be sent out upon receiving the returned defective/incorrect item. However, in the event that the item is out of stock, a store credit with 6 months validity will be issued. A reimbursement of the postage amount paid by the customer will be refunded via store credit.
All defective/incorrect item returns must be in their original condition, unwashed and unworn with the tag intact, packed in Blair Wears care bag. Items that do not fulfill these criterias will be duly rejected, and the customer will be required to top up the delivery charges for mailing back of the parcel.
Blair Wears will not be liable should the customer purchase our merchandise from any third party and we will not accede to any request for exchange, and we reserve the right to reject any unsuitable returns.
Blair Wears do not allow cash refunds for any returns, under any circumstances.