Unable to find your question below?
Ask us anything, and we'll try to respond as soon as we can!
Email us directly at email@example.com.
Q : Do I have to register an account in order to make a purchase?
A : Yes, you’ll have to register an account upon making a purchase. Registering an account with us enables you to check past order history and collect Peony Points!
Q : How do I order?
A : Select the item you want, choose your preferred size and click the ‘ADD TO CART’ button. After which, the item will be added to your shopping cart, which can be found on the top right corner. You may wish to continue shopping, or if you’d like to complete your purchase, click on ‘CHECKOUT’ at the shopping cart and you’ll be directed to the checkout page. You may change the quantity only at the checkout page.
Q : What if an item I want is out of stock?
A : We’re sorry that you’re not able to get hold of the item you want. If you’d like to be notified on the product’s availability, head over to the product page and be sure to leave your email down in the field and click on ‘NOTIFY ME’. Do keep a lookout as there may be chances of items being available again via backorder!
Q : There is a problem with my order. What should I do?
A : We’re sincerely sorry for not getting your order right!
If you have any problems regarding your order - such as damaged items or incorrect items sent, please email us directly at firstname.lastname@example.org within 7 working days from receiving date and we’ll promptly rectify the error. Do remember to include your name, order number and attach photos of the defects/incorrect item(s) along with a description of the error in the email.
Please note that all return parcels must be done via a traceable mode of delivery as we can only process the parcels that reach us safely. Items returned must be in their original condition, unwashed and unworn with the tags intact, packed in our Blair Wears care bag. Fret not, we will reimburse you the postage fees to ship back the defective/incorrect item(s) in the form of store credits. For more information on returns and exchanges, please click here.
Q : What payment modes do you accept?
A : We accept bank transfers and all major credit cards - which includes VISA, MasterCard and American Express.
Q : Am I able to cancel my order after confirmation?
A : Since we process orders quickly, we’re unable to make any amendments or cancel any orders after confirmation. We strongly encourage that you check all orders and information are accurate before checking out.
Q : Do you ship internationally?
A : Yes we do! For more information on international shipping, please click here.
Q : What modes of delivery do you offer and how long does it take?
A : All parcels will be dispatched to our local postal service, Singapore Post, after orders have been processed.
Blair Wears offer complimentary Standard Shipping (Registered Article) for all Singapore orders, which will take 2 to 5 working days upon dispatch. We also offer an Express Shipping option (Next Day Delivery) at a flat rate of SGD 7.00. For more information on local delivery, please click here.
For International Shipping, all orders are shipped out via Registered International Airmail. Shipping will take about 4 to 20 days, depending on the destination. Please refer to the chart here for more information on our international shipping rates.
Please be informed that Registered Article is a Sign-For service that requires a signature on delivery.
Q : I’ve placed my order. When will it be shipped?
A : All orders take 1-2 business days to process after successful payments. You’ll receive an email containing your tracking information once your parcel has been dispatched.
Q : How can I track my order?
A : For both local and international orders, you can track your parcel via SingPost, using the tracking number emailed to you. The registered article number appears in the following format: RCXXXXXXXXXSG - A 9-digit number starting with RC and ending with SG.
Q : Do you deliver on weekends?
A : SingPost only operates from Mondays to Fridays, thus for Standard Courier parcels, there will be no deliveries on weekends. If you happen to place an order on a Friday or Saturday, and have chosen the option of Express Courier (Next Day Delivery), we are able to deliver on weekends.
Q : Is there an additional charge for re-delivery of parcels?
A : In the event whereby inaccurate shipping address was given and a parcel is returned to us, a re-delivery fee of SGD 4.00 will be charged for Singapore orders. For international orders, the re-delivery fee will be advised accordingly.
Please always ensure that you have provided the accurate shipping address before confirming your order and make sure that someone is there to receive the parcel as a signature is required. However, in any case where there’s nobody at home to retrieve the parcel, the postman will leave a slip at your doorstep. You’ll then be able to collect your parcel at the stated Post Office on the slip.
Q : I have not received my parcel. Who should I contact?
Q : Can I return my purchase?
A : Of course you can! Blair Wears understands the importance of being satisfied with your purchase. We accept returns for all items except items on sale or orders placed using promotional codes, E-vouchers or store credits.
You’ll be refunded with a store credit of 3 months validity equivalent to the purchase price of the returned item(s). Delivery fees incurred for shipping the return parcel(s) back to us will not be reimbursed for general returns. We regret to inform you that we do not allow cash refunds for any returns, under any circumstances. For more information on returns and exchanges, please click here.
Q : How do I return an item?
A : Please follow these steps:
1) Proceed to 'ORDER HISTORY' under 'MY ACCOUNT'.
2) Click on 'Return Request' under the respective Order ID for the item/(s) you would like to return.
3) Fill in all the fields in the Return Request Form and click 'SUBMIT'.
4) Under the same page, you may download, print and fill up all the respective fields on the Returns Form.
5) Pack the item(s) securely and a completed Returns Form together in a parcel.
6) Send back your parcel using a traceable mode of delivery to:
BLAIR WEARS RETURNS DEPT
26 SIN MING LANE, #05-120
Please note that all return parcels should be mailed out within 7 business days from date of receipt for local orders and 14 business days from date of receipt for international orders. We strongly urge that your return parcel is sent to us via a traceable mode as we’ll not be able to process any orders that do not reach us and will not be responsible for any lost mails sent through non-traceable mailing options.
Q: Where can I find the Returns Form?
A : You may download the Returns Form here.
Q : How long does it take for my return parcel to be processed?
A : Your return will be processed within 7 business days from the day we receive your parcel. You’ll receive an email update once your return has been processed.
Q : How will I receive my refund?
A : You’ll receive an email regarding your refund in the form of a store credit code of 3 months validity equivalent to the purchase price of the item(s) returned. Please be informed that cash refunds are not applicable for all returns.
Q : Do I need to pay to return my items?
A : You’ll not be charged for returns. However, you’re required to cover the delivery costs to send the parcel back to us and we’ll take care of everything else. However, if you happen to receive a defective/incorrect item, we’ll reimburse the postage costs incurred via store credit.
Q : Can I drop off my parcel personally at Blair Wears’ Headquarters?
A : Unfortunately, we’re currently unable to attend to walk-ins. All returns have to be done via postage only.
REWARDS SYSTEM - PEONY POINTS FOR ALL
Q : What are Peony Points For All?
A : At Blair Wears, we believe in having a reward system that is achievable for all our customers. After all, we appreciate every purchase made by you, be it frequent or not. Hence, we put together this rewards system, also known as Peony Points For All. It is a standard reward system for all customers who create an account and shop with us. Basically, every dollar spent on our website entitles you to 1 Peony Point. As you carry on accumulating Peony Points, you’ll be able to redeem E-vouchers to offset your future purchases.
The tiers of E-voucher redemption are as follows:
- Redeem $5 E-voucher with every 200 Peony Points.
- Redeem $25 E-voucher with every 400 Peony Points.
For more information on Peony Points and E-vouchers, please click here.
Q : How do I redeem my E-vouchers?
A : Please note that all E-vouchers have to be manually redeemed by you before you can use it at checkout. Kindly be informed that E-vouchers are valid for 90 days from the date of redemption.
Should you have sufficient Peony Points and would like to redeem your E-voucher, please follow the steps below:
1. Once you’re logged in, proceed to 'MY PEONY POINTS’ under 'MY ACCOUNT'
2. Manually select the amount of Peony Points you would like to redeem to E-vouchers.
3. Click on ‘REDEEM TO E-VOUCHER' and a pop-up will appear. Please click ‘YES’ if you are very sure you want to redeem the E-vouchers. Once everything is confirmed, an email containing the E-voucher code will be sent to you. Alternatively, you may refer to your ‘E-VOUCHER REDEEM HSITORY’ under ‘MY ACCOUNT’ for the E-voucher code.
4. When you are ready to use your E-vouchers, simply copy and paste the code during checkout.
Q : How do I view my history of Peony Points and redeemed E-vouchers?
A : Once you’re logged in to your account, please proceed to ‘MY PEONY POINTS’. On that page, you’ll be able to view your Peony Point history, displaying the number of points you’ve accumulated after an order. In addition, it will reflect the total amount of Peony Points you currently have. In that same page, you’ll also be able to check the details of all your redeemed E-vouchers (if any) such as the status, the expiration date and the E-voucher code.
REWARDS SYSTEM - THE BLAIR CLAN
Q : What is The Blair Clan all about?
A : The Blair Clan is another type of rewards system that works the same way as Peony Points For All, but only better. It is a lifetime deluxe rewards system specially put together for our Very Important Queens (VIQs ;)). Apart from collecting Peony Points to redeem E-vouchers, being part of The Blair Clan enables you to receive exclusive rewards and privileges, first-hand updates on exciting deals, and gain access to private launches and events. Some of the perks of The Blair Clan includes:
- Lifetime 10% discount on regular priced items
- One-time 20% discount on regular priced items on birthday month
- Accumulate Peony Points to redeem higher value of E-vouchers
For more information on Peony Points and E-vouchers, please click here.
Q : How can I become a member of The Blair Clan?
A : To become part of The Blair Clan, simply spend SGD 100.00 nett in a single order on www.blairwears.com (excluding shipping charges, if any) and you’ll be automatically added into The Blair Clan!
Q : How will my lifetime 10% discount be applied? Do I have to apply any code?
A : The lifetime 10% discount will be applied automatically during checkout. No code is required.
Q : How do I receive my 20% birthday discount code?
A : The 20% birthday discount code will be issued to you on the first day of your birthday month via email and will be valid for 30 days from date of issue.
Q : I’m a member of The Blair Clan and I’ve a store credit which I’d like to use. Can I use my discount privileges (Lifetime 10% discount or Birthday 20% discount) and store credit concurrently?
A : Yes, you can use your discount privileges and store credit concurrently. The discount privileges will apply to the total purchase amount first before deducting the store credit value. Please see below for an example of a scenario:
Scenario 1 - Customer A
Customer A is a member of The Blair Clan
Item One - Regular Priced Item $40
Item Two - Regular Priced Item $40
Lifetime 10% Discount $(8)
Store Credit $(20)
Q : I’m a member of The Blair Clan and I’ve redeemed an E-voucher which I’d like to use. Can I use my discount privileges (Lifetime 10% discount or Birthday 20% discount) and E-voucher concurrently?
A : Yes, you can use your discount privileges and E-voucher concurrently. The discount privileges will apply to the total purchase amount first before deducting the E-voucher value. Please see below for an example of a scenario:
Scenario 2 - Customer B
Customer B is a member of The Blair Clan
Item One - Regular Priced Item $40
Item Two - Regular Priced Item $40
One-time 20% Discount $(16)
E-voucher Value $(20)
Q : I’m a member of The Blair Clan. Can I use my discount privileges (Lifetime 10% discount or Birthday 20% discount) with any promotional code?
A : No, the discount privileges cannot be applied with any ongoing promotions in-store and sale items. You can only choose to apply either the discount privilege or promotional code.
Q : I’m a member of The Blair Clan and it is my birthday month. Can I use the one-time 20% birthday discount and lifetime 10% discount concurrently?
A : Unfortunately, you can only choose to use either one. If it is your birthday month, we suggest you use the one-time 20% birthday discount first as it is only valid for 30 days from the date of issue.
E-VOUCHERS/STORE CREDITS/PROMOTIONAL CODES
Q : How can I use my E-vouchers, store credits and promotional codes?
A : While at Order Summary, please enter the code in the ‘ENTER YOUR VOUCHER CODE’ field and click ‘APPLY’. The total payable amount will be updated once the code has been successfully applied.
Q : Can an order be returned if an E-voucher/store credit/promotional code was used?
A : As part of our Terms and Conditions, we regret to inform you that E-vouchers, store credits, or promotional codes that are applied to an order are not eligible for any form of returns.
Q : Can I extend the expiry date of E-vouchers/store credits/promotional codes?
A : They are strictly non-extendable, non-refundable and non-transferable.
Q : Do I have to use my E-voucher/store credit in a single transaction?
A : Store credits and E-vouchers are valid for a one-time usage only. The value of each individual store credit or E-voucher has to be utilized within one transaction. Any remaining balance will not be reinstated or refunded.
Q : Can I use my E-voucher, store credit AND promotional code concurrently?
A : No, only one can be used at a time.
Q : Can I use my E-voucher/store credit on sale items?
A : E-vouchers cannot be applied on sale items while store credits can.
Q : When an E-voucher/store credit/promotional code is applied, it states that there is an error. What should I do?
A : Firstly, please check the following:
- Has the code expired?
- Has the code been used previously in an order?
- Are you logged into the account which the code was issued to?
If you are still having problems, do send us a screenshot of the error of the website page to email@example.com and we'll solve it for you in a jiffy!
Q : Do you have a size guide?
A : Yes, we do! You can check it out here.
Q : What are your laundry care tips?
A : All apparels purchased from Blair Wears are advised to be handwashed in cold water to maintain their shape and quality.
Here are some dos and don’ts when it comes to laundry and apparel care.
- Turn your garment inside out before washing.
- Separate your laundry into groups with similar colours: whites, darks and colours.
- Always rinse your item in cold water before wearing to prevent fabrics from colour runs.
- Use low heat when ironing on delicate materials such as lace, chiffon, polyester and viscose.
- Do not soak
- Do not use strong washing agents and detergents
- Do not use bleach
- Do not use spin and tumble dry function
- Do not carry light coloured leather products when wearing dark denim apparels to prevent any colour transfer.
- Avoid machine wash in non-cold water