Terms And Conditions

  

TERMS OF USE

Welcome to Blair Wears. We are committed to giving you the best online shopping experience. It is important that you read and understand these terms and conditions before you make your purchase. We hope that the information we have provided below will make your shopping experience with us a fabulous one. Your continued use of www.blairwears.com constitutes your agreement to be bound by the Terms and Conditions as stated below. Blair Wears reserves the right to amend any policy or terms and conditions at any time without prior notice.

Should you have any clarifications, we can be reached via email at heythere@blairwears.com.

 

GENERAL

Our business hours are from Mondays to Fridays 10AM – 6PM (GMT - Singapore/Asia), excluding weekends and Singapore public holidays.

All enquiries and order-related emails will be attended to within 1-2 business days. Kindly refrain from sending us multiple emails if you do not receive a reply within a day. By doing so, your email will be pushed back and it will take us even longer to get back to you. Please be assured that our team will get back to you as soon as we can!

 

AUTHENTICATION

To shop with us, you will have to sign up an account with Blair Wears. Upon registering with us, you are required to fill in your personal particulars and ensure that all particulars are updated and accurate.

 

PRICING

All prices stated on Blair Wears are in Singapore Dollars and all payments made will be converted to Singapore Dollars.

 

ORDERING AND PAYMENT

Before you checkout, please ensure you have selected the correct items in the correct colours/sizes as we are unable to amend or cancel any orders after confirmation. We will not be held liable in the event where the wrong colours/sizes are selected, or if duplicate orders are placed. We also regret to inform you that we are unable to combine orders once orders have been confirmed.

Blair Wears accepts bank transfers and all major credit cards, which includes Visa, MasterCard and American Express.

For further information on Payment, please click here.

 

SHIPPING

All orders are processed and dispatched within 1-2 business days.

To ensure your order is smoothly processed and promptly delivered, please check that the full and correct address is stated. In the event whereby an inaccurate shipping address was given and a parcel is returned to us, a re-delivery fee will apply. Charges will be advised accordingly. You will be required to make payment via bank transfer before we ship out your parcel to the corrected address.

For further information on Shipping, please click here.

 

UNDELIVERED PARCELS

For all undelivered parcels to Blair Wears, customers will be contacted via email. Unless it is an error on our part, the cost of re-delivery will be borne by the customer. Details regarding the re-delivery will be provided in the email sent to the customer. Parcels returned to Blair Wears that are unclaimed after 30 days will be deemed as Blair Wears’ property and no compensation will be offered as sufficient response time has been afforded to the customer.

 

PEONY POINTS

Earn 1 Peony Point with every dollar spent on www.blairwears.com, and exchange Peony Points for E-vouchers. Peony Points can only be earned through direct purchases from www.blairwears.com. This applies to all regular priced and sale items, and Peony Points have no expiration date.

Peony Points are awarded based on amount payable (excluding shipping charges, if any) and cents are rounded down. Peony Points are non-transferrable and cannot be redeemed for cash.

For more information on Peony Points, please click here.

 

THE BLAIR CLAN LIFETIME 10% DISCOUNT

The Blair Clan lifetime 10% discount is applied automatically during checkout. The discount cannot be used in conjunction with ongoing promotions in store and are not valid with sale items. It is also not applicable on delivery charges. Customers are able to accumulate Peony Points on the payable amount after deduction of discounts.

For further information on The Blair Clan and how the discount privileges are applied, please check out our FAQ page here.

 

THE BLAIR CLAN 20% BIRTHDAY DISCOUNT

The birthday discount code is issued to your email on the first day of your birthday month. It will be valid for 30 days from the date of issue and it can only be used once. If it is not utilised within the given timeframe, the discount will be forfeited.

The birthday discount cannot be used in conjunction with ongoing promotions in store and is not applicable in conjunction with the lifetime 10% discount privilege. It is also not valid with sale items. The birthday discount cannot be used to offset delivery charges for all orders and it is strictly non-transferable. Customers can accumulate Peony Points on the payable amount after deduction of birthday discount. No refunds will be made for orders where birthday discount codes are not entered at point of purchase.

For further information on The Blair Clan and how the discount privileges are applied, please check out our FAQ page here.

 

E-VOUCHERS

E-vouchers issued by Blair Wears can be used on any purchase, excluding sale items. After redemption, you may refer to 'MY PEONY POINTS' under 'MY ACCOUNT' for your E-voucher code. The code will also be sent to you via email.

E-vouchers are valid for 90 days upon date of redemption, and are only valid for a one-time usage. The value of each E-voucher has to be utilized within one transaction. Any remaining balance will not be reinstated or refunded. If the E-voucher is not utilised within the given timeframe, the amount will be forfeited. No refunds will be made for orders where E-voucher codes are not applied at point of purchase. E-vouchers cannot be used in conjunction with any other ongoing promotions or store credits. They are strictly non-transferable and orders placed using E-vouchers are not applicable for any returns.

E-vouchers can be used to offset delivery charges for all orders. Customers can accumulate Peony Points on the payable amount after deduction of E-vouchers.

For The Blair Clan members, the discount privileges will be applied on the payable amount before utilizing the E-vouchers. For more information on how the discount privileges and E-vouchers are applied, please click here.

 

STORE CREDITS

Store credits issued by Blair Wears can be used on any purchase, excluding sale items.

Store credits are valid for 90 days upon date of redemption, unless otherwise stated, and are only valid for a one-time usage. The value of each store credit has to be utilized within one transaction. Any remaining balance will not be reinstated or refunded. If the store credit is not utilised within the given timeframe, the amount will be forfeited. No refunds will be made for orders where store credit codes are not applied at point of purchase. Store credits cannot be used in conjunction with any E-vouchers or other ongoing promotions. They are strictly non-transferable and orders placed using store credits will not be applicable for another return.

Store credits can be used to offset delivery charges, if any, for all orders. Customers can accumulate Peony Points on the payable amount after deduction of store credits.

For The Blair Clan members, the discount privileges will be applied before utilizing the store credits. For further information on how the discount privileges and store credits are applied, please click here.

 

PROMOTIONAL CODES

Promotional codes issued by Blair Wears can be used on any purchase, unless otherwise stated.

Promotional codes usually have an expiration date and this will be informed accordingly. If it is not utilised within the given timeframe, the discount will be forfeited. No refunds will be made for orders where promotional codes are not entered at point of purchase. They cannot be used in conjunction with E-vouchers and store credits. Promotional codes are not valid on delivery charges for all orders unless otherwise stated, and orders placed using promotional codes are not applicable for any returns.

Customers can accumulate Peony Points on the payable amount after deduction of promotional discounts.

For The Blair Clan members, the discount privileges are not valid in conjunction with any promotional code. The Blair Clan members can choose to use either the discount privileges or promotional code. For further information on how the discount privileges are applied, please click here.

 

RETURNS AND EXCHANGES

Returns are allowed for all merchandise except for items on sale or orders placed using a promotional code, E-voucher or store credit.

All general returns must be mailed back to us with a traceable mode of delivery, within 7 working days for local orders and 14 working days for international orders from date of receipt. All return items must be in their original condition, unwashed and unworn with the tag intact, packed in Blair Wears care bag. Items that do not fulfill these criteria will be duly rejected, and the customer will be required to top up the delivery charges for mailing back of the parcel. Blair Wears will not proceed with the return request if the parcel do not reach us, and we are not liable for any lost parcels via normal mail. Please note that only one time return is allowed for all orders and we only do exchanges in the form of a store credit.

For defective/incorrect items sent to you, we truly apologize for this oversight on our end and would promptly rectify this error. Kindly email us directly at heythere@blairwears.com within 7 business days from date of receipt with photos of the defect or incorrect item, along with your name, order number and description of the error. We would then provide further advice on the return procedure.

Blair Wears will not be liable should the customer purchase our merchandise from any third party and we will not accede to any request for exchange.

We regret to inform you that we do not allow refunds for any returns, under any circumstances. For further information on Returns and Exchanges, please click here.

 

BACKORDERS

Backorders are opened for sold out items and are usually available during the stipulated time frame only. Arrival times for different items vary and are usually stated under each individual item. Please join the backorder only if you are comfortable with waiting.

We apologize that there may be delayed or cancelled backorders due to unforeseen circumstances such as delayed shipment, lack of fabric, and insufficient stocks. For delayed or cancelled backorders, we regret to inform you that cash refunds are not applicable. A store credit with no expiration date will be issued to customers accordingly.

In the event where an order consists of an in-stock item and a backorder item, we have a split delivery option which allows you to receive your in-stock items before your backorder items and you will be able to make your selection upon checkout. Shipping fees, if applicable, will be billed twice should you choose to ship your in-stock items and backorder items separately.

For backorder updates, please refer to the item link as no emails will be sent for such updates.

 

PRODUCTS AND COLOURS

All measurements stated on our website are in inches. As every item is manufactured by hand, there may be potential risk of human error and actual measurements may differ by about 0.2-0.8 inches. Additionally, there may be slight discrepancy in colour or print in the photos and the items received due to the different monitor settings.

 

SALES

All prices of sale items are deemed final by Blair Wears. Unless there are defects, sale items are strictly non-returnable.

 

Thank you for shopping with us!